Last updated: 20 October 2026
You can delete your Euromall account and the personal data linked to it at any time. This page explains how to do it in the app, on the website, or by contacting us, and what happens to your data.
Delete your account in the Euromall app
- Open the Euromall app and sign in.
- Go to Profile and tap Edit profile.
- Tap Delete account and confirm.
The account is deleted immediately and you are signed out.
Delete your account on the website
- Sign in at euromall.io.
- Open Profile.
- Choose Delete account and confirm.
Ask us to delete your account
If you can’t sign in, write to support@euromall.io from the email address of your account with the subject “Delete my account”, or message us on WhatsApp or Telegram at +44 7366 253368. We will verify that the account is yours, delete it within 30 days and confirm by email.
What is deleted
- your profile: name, email, photo and phone number;
- saved delivery addresses;
- order history;
- favourites, collections and the cart;
- reviews, photos and videos you posted;
- notification settings and the device notification token.
What is kept
Records that the law requires us to keep — such as payment and tax records for completed purchases — are kept only for the period required by law (usually up to 10 years) and are not used for anything else. Anonymous usage statistics that cannot identify you are not affected.