Privacy Policy

1. Who is responsible for your data

Euromall is the controller of your personal data. For any privacy question or request, write to support@euromall.io or contact us by phone, WhatsApp or Telegram at +44 7366 253368.

2. What data we collect

• Account data: email address, name, profile photo (optional), and — if you sign in with Google or Apple — the name and email those services share with us.
• Delivery data: delivery addresses, recipient name and contact phone number.
• Order data: items, sizes, prices, order status, tracking numbers and order history.
• Payment data: payment status and the last four digits of your card. Full card details are entered on the payment provider’s secure form and never reach us.
• Your activity in the shop: favourites, collections, cart, recently viewed items and, if you submit them, product reviews with photos or videos.
• Device and usage data: language, app version, device type, notification token (if you allow push notifications) and anonymous statistics about which pages and screens are opened.
• Messages you send us by email, WhatsApp or Telegram.

3. Why we use it and on what legal basis

• To create and run your account, process orders, arrange delivery and returns, and handle payments — performance of a contract (Art. 6(1)(b) GDPR).
• To send you service messages: sign-in codes, order confirmations and status updates — performance of a contract.
• To send push notifications about your orders — your consent, which you can withdraw in the device settings at any time (Art. 6(1)(a) GDPR).
• To keep the Service secure, prevent fraud and improve the shop using anonymous statistics — our legitimate interests (Art. 6(1)(f) GDPR).
• To keep accounting and tax records — legal obligation (Art. 6(1)(c) GDPR).

We do not sell your personal data and do not use it for automated decisions that have legal effects on you.

4. Who we share data with

We share personal data only with service providers that help us run the shop, and only to the extent they need:

• the payment provider that processes card payments and refunds;
• the hosting, database and file storage providers where the Service runs;
• the email delivery service that sends sign-in codes and order emails;
• push notification services of Apple and Google that deliver notifications to your device;
• delivery companies that carry your parcel (recipient name, address and phone number);
• the sign-in providers Google and Apple, if you choose to sign in with them.

These providers act on our instructions and are bound by data processing agreements. Where data is transferred outside the European Economic Area, it is protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses. We may also disclose data where the law requires it.

5. How long we keep your data

We keep your account data for as long as your account exists. When you delete your account, your profile, addresses, order history, favourites, collections and reviews are deleted immediately. Records that the law obliges us to keep, such as payment and tax records, are kept only for the period required by law and are not used for any other purpose.

6. How to delete your account and data

You can delete your Euromall account and the data linked to it at any time:

• In the app: Profile → Edit profile → Delete account, then confirm.
• On the website: sign in, open Profile and choose “Delete account”, then confirm.
• By request: write to support@euromall.io from the email address of your account, or message us on WhatsApp or Telegram at +44 7366 253368. We will delete the account within 30 days and confirm by email.

Full instructions, including what is deleted and what is kept, are on the page euromall.io/info/delete-account.

7. Your rights

• access the personal data we hold about you and receive a copy;
• correct inaccurate data — most of it you can edit yourself in your profile;
• have your data erased;
• restrict or object to processing based on our legitimate interests;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier processing;
• lodge a complaint with the data protection authority in the country where you live or work.

To exercise any of these rights, contact us at support@euromall.io. We answer within one month.

8. Cookies and local storage

The website uses only what it needs to work: a session cookie that keeps you signed in, and browser storage for your language, cart, favourites and the fact that you have seen the welcome screen. Our usage statistics are anonymous and do not use advertising or tracking cookies.

9. Security

All data travels over encrypted HTTPS/TLS connections and is stored encrypted. Access to orders and personal data is restricted at the database level so that each customer can see only their own data, and only authorised staff can access orders to fulfil them.

10. Children

The Service is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy. The current version is always published on this page with the date of the last update. We will notify you in the Service or by email about significant changes.