Terms of Service

1. Who we are

Euromall is an online fashion store that sells clothing and accessories to customers in Europe. In these Terms “we”, “us” and “our” mean Euromall, and “you” means the person using the Service. You can reach us at support@euromall.io, by phone, WhatsApp or Telegram at +44 7366 253368.

2. Your account

You can browse the catalogue without an account. To place an order you need an account, which you create with your email address (we send a one-time confirmation code or link) or with your Google or Apple account.

• You must be at least 18 years old to place an order.
• The information you provide — name, delivery address, phone number — must be accurate and up to date.
• Keep access to your email and sign-in account secure: anyone who can open it can sign in to your Euromall account.
• You can delete your account at any time — see the “Delete account” page.

3. Products and prices

We describe every product as accurately as we can, with photos, video, sizes and materials. Colours on screen may differ slightly from the real item.

Prices are shown in euros (EUR). Customs duties for delivery within the European Union are already included in the price. The delivery cost and the final amount are shown to you before you pay. If an obvious pricing error occurs, we will contact you and you may cancel the order free of charge.

4. How an order is made

• You add items to the cart and place an order, providing a delivery address and a contact phone number.
• We check availability, calculate the delivery cost and confirm the order. You can then choose standard or express delivery where available.
• You pay for the order online by bank card. The contract of sale is concluded when your payment is successfully completed and we send you a confirmation.
• You can follow the status of every order in “My orders”: created, packing, shipped (with a tracking number when available), handed to the courier, delivered, cancelled or returned.

We may decline or cancel an order if an item is no longer available, if the delivery address is outside the area we serve, or if we suspect fraud. In that case any amount you paid is refunded in full to your card.

5. Payment

Payments are processed by a certified payment provider over an encrypted connection. We do not see or store your full card number — we only receive the payment status and the last four digits of the card so that you can recognise the payment.

6. Delivery

We deliver door-to-door across Europe. Delivery usually takes 7–9 days from shipment; express delivery, when offered, is faster. Delivery times are estimates and may be affected by carriers or customs.

Please check your address carefully: if a parcel is returned because the address was wrong or the parcel was not collected, we will contact you to arrange redelivery. Ownership and risk of the goods pass to you when the parcel is delivered.

7. Cancellation, returns and refunds

You may cancel an order free of charge until it has been shipped. After delivery you have 14 days to return items. The conditions and the refund procedure are described in our Refund & Return Policy, which forms part of these Terms.

8. Faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us within 14 days of delivery with a photo of the item and the parcel. We will replace the item or refund it in full, including the return shipping. This does not affect your statutory rights as a consumer.

9. Acceptable use

• Do not use the Service for any unlawful purpose or to place orders on behalf of another person without their consent.
• Do not attempt to interfere with the Service, access other users’ data or bypass its security.
• Do not upload content that is unlawful, offensive or infringes someone else’s rights.

We may suspend or close an account that breaches these rules.

10. Intellectual property

The Euromall name and logo, the design of the Service, texts, photos and videos are protected by intellectual property rights. You may use them only to browse and shop with Euromall.

11. Liability

We are responsible for providing the Service and the goods with reasonable care and in line with these Terms. We are not liable for losses that were not foreseeable, for delays caused by events outside our reasonable control, or for indirect losses. Nothing in these Terms limits liability that cannot be limited by law or your mandatory rights as a consumer.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page on the date of your order applies to that order. If we make significant changes, we will let you know in the Service or by email.

13. Applicable law and disputes

If you have a complaint, please contact us first — most issues are solved within a few days. These Terms do not deprive you of the protection given by the mandatory consumer laws of the country where you live, and you may bring a claim before the courts of that country.

14. Contact

Email: support@euromall.io

Phone, WhatsApp and Telegram: +44 7366 253368

We reply every day, 9:00–21:00 CET.