Last updated: 20 October 2026
We want you to love what you order. If something isn’t right, you can return it within 14 days of delivery. This policy explains how returns, exchanges and refunds work.
1. Your 14-day right to return
You can return any item within 14 days from the day you receive it, without giving a reason. You can also cancel an order free of charge at any time before it has been shipped — in that case the full amount is refunded automatically.
2. Condition of returned items
- Items must be unworn, unwashed and undamaged, with all original tags attached.
- Return items in their original packaging where possible.
- For hygiene reasons, underwear, swimwear and earrings can be returned only if the hygiene seal is intact.
If a returned item has been worn or damaged, we may reduce the refund by the loss in its value or send it back to you.
3. How to return an item
- Contact us within 14 days of delivery by email at support@euromall.io or by WhatsApp or Telegram at +44 7366 253368. Tell us your order number and which items you want to return.
- We will send you the return address and instructions within one business day.
- Pack the items securely and send the parcel within 14 days of contacting us. Keep the proof of postage until your refund arrives.
4. Return shipping costs
If the item is faulty, damaged in transit or not what you ordered, we cover the return shipping in full. For other returns, the cost of sending the parcel back is paid by you.
5. Refunds
Once we receive and check the returned items, we issue the refund within 5 business days. The money goes back to the card you paid with; depending on your bank it appears on your statement within 5–10 business days.
We refund the price of the returned items. When you return the whole order, we also refund the original standard delivery cost. Any extra cost of express delivery is not refunded.
You can follow the status of your return in “My orders” — the order will show the status “Returned”.
6. Exchanges
If you need a different size or colour, return the item for a refund and place a new order — this is the quickest way to get the right item.
7. Faulty or incorrect items
If an item arrives damaged, faulty or different from what you ordered, contact us within 14 days of delivery with photos of the item and the packaging. We will offer a replacement or a full refund, including all delivery costs. Your statutory rights as a consumer are not affected.